BIG SALE! ~ FREE US SHIPPING!

Shipping

SHIPPING Policies and Procedures: 

  • FREE US shipping INCLUDES 48 US states only

  • FREE US shipping EXCLUDES: HI, AK, PR,APO and US Territories 

  • Orders ship the next business day! (Same day if received before daily pickup)

  • Small kits (500ml, 750ml, 1, 2, 3, 4 liter) are shipped USPS Priority Mail 2-3 Day

  • Multiple items and larger kits (6, 8, 12, 20, 30 and 40 Liter) ship UPS Ground 2-5 day

  • Bulk order/wholesale purchases are drop shipped via Ground Freight

  • Pre-Sale items will ship as soon as inventory is restocked.

YOUR RESPONSIBILITIES:

  1. PLEASE provide an accurate and complete shipping address, phone number and email address is required.

  2. NO PO Boxes or RR's . 

  3. If USPS or UPS can not verify your address, I will make only 1 attempt to contact you for additional information.

  4. Please use a commercial business address when possible and list the business name as well as, a contact name and phone number (for delivery driver)

**If you receive a damaged shipment, photograph all sides of unopened package, label and the contents. Contact us immediately for instructions at EcoPoxyUS@gmail.com or 404-889-6849

Additional charges by the mail carrier will be your responsibility for the following:

  • Alaska, Hawaii, US territories or APO. (contact us for rates)

  • Outside the US 48 states.(contact us for rates)

  • Non-deliverable addresses, PO Boxes, Outside/extended rural route areas

  • Address corrections by UPS due to insufficient info provided by buyer

  • Returned or refused packages (see return/refund policies)

RETURN POLICIES:

  • If there's a problem with your order or delivery, please contact us at 404-889-6849. We are happy to help.

  • We do not accept returns or exchanges of any epoxy resin products. Epoxy resin sales are considered final. (SEE RESTRICTIONS)

  • For packages refused on delivery will be responsible for all shipping costs + a 15% re-stocking fee. Refunds will be processed after qualified items are inspected and approved.

  • Packages returned due to incorrect or insufficient address provided by you at checkout will be responsible for all shipping costs + a 15% re-stocking fee.

  • Returned items must be received within 15 days of sale, sealed, unopened, undamaged and in new condition to be eligible for a refund. Refunds will be processed after qualified items are inspected and approved.

  • YOUR REFUND = The full purchase price less ALL shipping costs + 15% restocking fee.

  • Your refund will be credited to the original form of payment. (credit card, PayPal, etc...) Refunds will be processed after qualified items are inspected and approved.

REFUND EXCEPTIONS:

Buyer assumes all risks when returning items. Returned packages lost or damaged will NOT be eligible for a refund. Outgoing parcels are fully insured through our private insurance company. Our packaging procedure and materials meet all UPS HAZMAT requirements for insurance coverage of full amount. Our Insurance does NOT cover any damages or loss incurred during returned shipments.* USPS and other carriers will pay up to $99 to YOU (the shipper) on returns, but you will have to file a claim for reimbursement. We will not be involved in these claims.

SHIPPING RESTRICTIONS: 

  • DOT regulated quantities of epoxy resin are classified as hazardous materials. Although most  EcoPoxy epoxies often exceed these safety guidelines, they are still classified as epoxy resin, therefore they are labeled as HAZMAT

  • Proper shipping requires UPS HAZMAT Certification and must follow strict packaging guidelines that include approved (and expensive) packing materials.

  • Shipped via ground transportation, in most quantities, and by domestic air (in small quantities) within the US. 

  • Certain quantities of Hazardous Materials have additional restrictions both domestic and international, including NO AIR TRANSPORT

  • Some countries PROHIBIT these materials from entering their borders and will be confiscated by customs agents on arrival OR will require additional import taxes or fees before they are released (we are not responsible for fees or loss)

  • We do not ship outside of the North American Continent